Frequently Asked Questions

 Holiday Shipping Information

Courier mail service in Canada may be slightly slower than usual due to courier package volume. Orders must be placed early in December for the best chance of a timely delivery. 

Shipping & Delivery

We ship worldwide, shipping times may vary depending on where you are in the world. Prints are shipped from our print lab partners in the USA and UK. 

CANADA: All orders are shipped through UPS. 

*You are responsible for any local duties and taxes which may apply.* The cost for importing to your destination country is not included within the original purchase price or shipping charges. *Excluding Canada 

Prints will be mailed either in an industrial quality shipping tube, or flat packed depending on print size.

Delivery Time

Orders are usually shipped within 2-3 business days of purchase. 

Estimated Shipping Times:
    • Canada & USA 10-12 Business Days
    • Europe 3-5 Business Days
    • Rest of the World 14+ Business Days 

Please allow up to 3 weeks time for your print to arrive, especially around the holiday season as shipping delays are likely. 

 

Refund Policy

As these are limited edition prints, refunds and exchanges are not accepted. All sales are final. 

Damages and Issues

Please inspect your print upon arrival. In the case of damage, please email us immediately at info@ashleyvoykin.com with your order number. We will replace prints that arrive damaged or defective, if a photo of the damage can be provided.

Please check your cart prior to ordering, to make sure you've selected the correct size etc. 

Limited Edition Prints

Each image is a limited edition of 50 copies, across all sizes and formats. Once an edition sells out, prints of that image will no longer be available for purchase! 

All limited edition fine art prints are printed on Hahnemüle Pearl fine art paper. Each limited edition print comes with a certificate of authenticity, which includes a signature, edition number, and print name.

Sizing & Framing Guide

Print size includes an additional border for easy matting and framing (except for 40x60", which is borderless). Frames are not available to order.

Image Size  Border Size Total Print Size
12" x 18" 0.3 inch border 12.6" x 18.6"
16" x 24" 0.4 inch border 16.8" x 24.8"
24" x 36" 0.5 inch border 25" x 37"
40" x 60" No Border 40" x 60"

 

*not all prints are available in the 40x60" size. We also highly recommend having any 40x60" prints custom framed, as these are borderless and will require a perfect fitting frame. 

For the best results we recommend having your limited edition prints handled by a professional framer upon arrival. 

 

If you have any additional questions not answered above, please contact info@ashleyvoykin.com

As Ashley Voykin Photography is a small one person run business, please be patient with response time.